Basis, like all smartwatch manufacturers, are committed to updating their devices and making them as functional as they can be (as can be seen with this Spring update from the company), so no smartwatch maker intends to recall their watches (though it does happen in a few rare situations). In June, Basis had halted sales of its Basis Peak smartwatch because of overheating and skin burning issues. The company decided to send a software update to fix the overheating issues on smartwatches that were owned by users, but the software update seems to be an impossible option, too. Now, the company is recalling all Basis Peak smartwatches with this message:
We had hoped to update the software on your watch to address the problem. Unfortunately, despite our best efforts, we aren't able to develop such a solution without completely compromising the user experience. As a result, we are asking that you return your Basis Peak watch and authorized accessories for a full refund at your earliest convenience. This was a tough decision, but your safety is our top priority.
Basis, owned by Intel, is saying a few things here. First, the software update option would largely impact the user experience for the worse, so current Basis Peak smartwatch owners can send back their smartwatch(es) for a full refund. In other words, the price you paid for the watch is the price you'll get back in your pocket. Sure, this isn't the best news in the world, but Basis is willing to repay you what you invested into the smartwatch. This is admirable indeed, though having to recall its Peak smartwatch isn't a shining moment in the company's history.
Are you the owner of a Basis Peak smartwatch? Have you sent your Peak smartwatch back? Are you now considering it after hearing about the mass recall? Let us know, too, if you've received your full refund from the company.
