The Basis Peak is a smartwatch that isn't as well-known as, say, the Apple Watch, Pebble Time Round, LG Watch Urbane, Moto 360, or the Samsung Gear S2, but Basis, the company behind it, has issued a few updates recently (this one being such an example). Well, owners of the Basis Peak smartwatch have reported having overheating issues and/or skin burning with the device -- so the company is halting sales of the smartwatch at this time. Here's the statement Basis is sending its customers:
Dear Basis Peak community member,
A small number of people have reported that their Basis Peak watches overheated, and in some cases caused discomfort, blistering or burns on their wrist under the watch body. At this time, the known reported cases involve approximately 0.2% of the watches sold to date. However, that is no comfort if you are one of the people affected...we are in the process of developing and testing a software update designed to shut off your Basis Peak watch if it detects overheating. As a precautionary measure, we strongly recommend you do not wear your Basis Peak watch until this update is available and installed. This advice applies to all Basis Peak watches, worldwide.
Basis is also offering full refunds for those who are dissatisfied with their product and would rather have their monetary investment back instead, so you need not retain this product if you're not okay with the risk it poses to your health and safety.
This is commendable for Basis to go online publicly and admit to this overheating/skin burning issue, but such a decision could lead to a major decline in financial fortune -- since customers in circumstances like these often ask for their money back rather than endure the risks and issues associated with the device.
If you have a Basis Peak smartwatch and are experiencing these issues, you can return your device by visiting https://support.mybasis.com, or contacting the company at its official headquarters. Please feel free to let us know if you're experiencing the issues cited here or have some other issue you're experiencing with your Basis Peak smartwatch.
